Need assistance with InfoCert services but unsure how to contact their customer support? Whether you’re seeking help with SPID or other services, knowing the right contact methods can save time and hassle. In this comprehensive guide, I’ll walk you through the various ways to contact InfoCert customer support. From phone numbers to email support and even live chat options, we’ve got everything covered.
Why Contact InfoCert?
InfoCert is a major provider of digital trust services in Italy, including SPID (Public Digital Identity System), PEC (Certified Email), digital signatures, and much more. Whether you need technical assistance, have questions about your services, or want help setting up your InfoCert account, reaching out to customer support can ensure smooth navigation of these services.
How to Contact InfoCert by Phone
One of the quickest ways to contact InfoCert is through their phone support. The company provides specific numbers depending on the services you need assistance with.
1. InfoCert SPID Assistance
If you need help with your InfoCert SPID or have inquiries about how to obtain one, you can easily get in touch with their customer support team. For both landline and mobile calls, dial 049.78.49.360. Once connected, you’ll hear a welcome message followed by several options.
Here are the typical keypress options:
- Press 1: If you need general information about SPID or want to apply for it.
- Press 2: If you’ve already requested SPID and are awaiting verification.
- Press 3: To get help during the SPID request process.
- Press 4: For support related to using your InfoCert ID.
Be aware that these options may occasionally change, so it’s best to listen closely to the instructions during the call to avoid errors.
2. InfoCert General Services
For inquiries related to other InfoCert services, such as PEC or Legalmail, you should contact 049.78.49.350. Again, you will be guided through a series of options depending on the service you’re calling about.
The keypress options are typically as follows:
- Press 1: For new product purchases or service activation.
- Press 2: For help with PEC and Legalmail services.
- Press 3: For assistance with Legalcert.
- Press 4: For inquiries about Legalinvoice.
These calls are not toll-free and will be charged according to your carrier’s rates.
Contacting InfoCert via Live Chat
Not a fan of phone calls? No worries—InfoCert offers a live chat option for real-time assistance. This method is particularly useful if you need quick help while navigating their website or using their services.
How to Access InfoCert’s Live Chat
- Visit the InfoCert Assistance Page.
- Look for the Chatta con noi button located at the bottom-right corner of the page.
- Once clicked, you’ll be greeted by Vera, InfoCert’s virtual assistant.
- Select the service you need assistance with, such as Legalmail, Digital Signature, SPID, or Legalinvoice.
If you prefer to chat with a live agent instead of the virtual assistant, select Non ancora after following the instructions. You’ll then be connected to a human customer support representative.
Live Chat Availability
- Operating Hours: Monday to Friday, 8:30 AM to 7:00 PM (Italian time).
Can You Chat via Mobile?
Yes, you can access the chat from any device, including your smartphone or tablet. Simply visit the same support page through your mobile browser, and you’ll be able to connect with an InfoCert representative.
For an even more convenient option, download the MyInfoCert app available on Android and iOS. The app allows you to request support and start a chat session.
Contacting InfoCert via Email
If your issue isn’t urgent or requires detailed documentation, contacting InfoCert through email might be the best option. To do this, you’ll need to open a support ticket.
Steps to Submit an Email Support Ticket
- Go to the InfoCert Contact Page.
- Indicate whether you’re an existing customer by selecting Sono già cliente (I am already a customer) or Non sono ancora cliente (I am not yet a customer).
- If you’re not a customer, specify whether you need commercial information or technical assistance.
- Fill in your contact details, including your email address and province.
- Choose the service you need help with, such as PEC, Digital Signature, or MyInfoCert.
- Write your message in the provided box and click Invia to submit your request.
Once your request is submitted, you should receive a response within a few days.
Tips for Faster Response
- Attach any relevant documents or screenshots to provide context.
- Ensure your email and contact details are accurate to avoid delays.
Other Methods of Contact
InfoCert also offers commercial contact forms for business inquiries. If you’re looking to explore InfoCert’s services for commercial purposes or wish to inquire about partnerships, you can fill out the form on their Commercial Contact Page.
Using the MyInfoCert App
The MyInfoCert app not only allows you to manage your services but also provides direct access to support. Once logged in, you can submit support tickets or start a chat with an operator. This app is a must-have for anyone who regularly uses InfoCert services like SPID, PEC, or Digital Signatures.
Features of the MyInfoCert App:
- Easy access to your InfoCert services.
- Submit support tickets directly from the app.
- Initiate live chats for real-time assistance.
- Manage your SPID, PEC, and Legalmail accounts all in one place.
Conclusion
Getting in touch with InfoCert has never been easier. Whether you prefer phone calls, live chats, or emails, there’s a method that suits your needs. By following the detailed instructions in this guide, you should be able to contact InfoCert’s customer support and resolve your issues efficiently.
Remember, choosing the right method—be it phone, email, or live chat—depends on the urgency and nature of your inquiry. Now that you know how to reach them, you’re just a call or click away from the help you need!
FAQs
1. Is InfoCert support available 24/7?
No, InfoCert’s support is available Monday to Friday from 8:30 AM to 7:00 PM.
2. How do I contact InfoCert for SPID-related queries?
For SPID inquiries, call 049.78.49.360 and follow the automated instructions to speak with a support representative.
3. Can I chat with an InfoCert representative online?
Yes, InfoCert offers live chat support via their official website. You can access it from the Assistenza page.
4. How do I submit an email request to InfoCert?
You can submit an email request by visiting the InfoCert Contact Page and filling out the support ticket form.
5. What should I do if I can’t reach InfoCert by phone?
If you’re unable to reach InfoCert by phone, try using their live chat service or submit a support ticket via email.
6. Does InfoCert have a mobile app for support?
Yes, InfoCert offers the MyInfoCert app, which allows you to manage services and contact support from your mobile device.
7. Are InfoCert’s services available internationally?
While InfoCert is based in Italy, many of its services, such as SPID and PEC, can be accessed internationally.
8. Can I contact InfoCert for business inquiries?
Yes, InfoCert provides a dedicated commercial contact form for business-related inquiries available on their website.
